Frequently Asked Questions

Everything you need to know about your PEN PEPTIDE order.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.

Are your garments sustainably made?

At PEN PEPTIDE, we prioritize ethical manufacturing. Our collections use premium, eco-friendly fabrics and are produced in facilities that ensure fair wages and safe working conditions.

Can I modify or cancel my order?

Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make changes, but you can initiate a return once the package arrives.