Returns & Exchanges

At PEN PEPTIDE, we want you to be completely satisfied with your fashion investment, which is why we offer a 30-day return window for all unworn items in their original condition. We pride ourselves on a seamless exchange process to ensure you find the perfect fit and style for your wardrobe.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all designer tags attached, ensuring the garment is free from any signs of wear or perfume.

3

Ship It Back

Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing